Obstacool — Fast-paced obstacle-dodging arcade game
Having trouble with Obstacool or have a question? We're here to help. Browse the FAQ below, or reach out to us directly.
How do I remove ads?
Tap the Remove Ads button inside the app and complete the purchase. The ad-free upgrade is a one-time payment and works across all your devices signed into the same Apple ID. If you've already purchased it, tap Restore Purchases to re-activate it without paying again.
My purchase isn't showing up. How do I restore it?
Open the app and look for the Restore Purchases option in the settings or store screen. Make sure you're signed into the Apple ID you used for the original purchase. If the problem persists, contact us using the email below.
My high score isn't appearing on the leaderboard.
Leaderboards require an active Game Center connection. Make sure you're signed into Game Center in iOS Settings and that the app has permission to use Game Center. Scores are submitted automatically when you finish a run while online; if you were offline, the score will sync the next time you play with an internet connection.
The app crashed or is behaving unexpectedly.
Try force-quitting the app and reopening it. If the issue persists, delete and reinstall the app — your purchase can be restored for free (see above). Please also email us with a description of what happened so we can investigate and fix it in an update.
What does the tracking permission request mean?
On first launch the app asks for permission to track via Apple's App Tracking Transparency framework. This is used by Google AdMob to serve relevant ads in the free version of the app. If you decline, ads will still appear but they will not be personalized. Purchasing the ad-free upgrade removes all ads and all tracking. You can change this permission at any time in Settings → Privacy & Security → Tracking.
How do I delete my data?
All game data (high score, streak, daily challenge progress) is stored locally on your device only — we have no servers. To delete it, simply delete the app from your device. Deleting and reinstalling will reset all local data.
If your question isn't answered above, send us an email and we'll get back to you as soon as possible.
Email support
emesbeeuy@gmail.com