Support

Subscriptions are managed through your App Store account, not within the app itself.

• On iPhone/iPad: open Settings → [your name] → Subscriptions, tap Vesperio, then tap Cancel Subscription.
• On Mac: open the App Store, click your name at the bottom of the sidebar, then click View Information → Manage Subscriptions.

Cancel at least 24 hours before the renewal date to avoid being charged for the next period. Your premium access remains active until the end of the current paid period.

Open Vesperio, go to the Premium screen (tap the crown icon or visit Settings → Upgrade), then tap Restore previous purchase at the bottom. Make sure you are signed in to the same Apple ID used for the original purchase.

First, try the Restore previous purchase button on the Premium screen. If that does not resolve it, force-close and reopen the app. If the issue persists, contact us at support@vesperio.app with your Apple ID email and the approximate purchase date and we will investigate.

• 9 additional HD sounds (Thunderstorm, Train, Waterfall, Meditation Bells, and more)
• Sound Mixer — layer up to 4 sounds and save custom presets
• Ad-free experience
• Offline listening — download sounds for use without a connection
• Unlimited sleep timer with gradual fade-out
• Smart Alarm — wake during light sleep for a gentler morning

Free sounds stream over the internet and require a connection. Premium subscribers can download sounds for offline playback from the sound detail screen. Timer, mixer, and alarm features work fully offline once sounds are downloaded.

While a sound is playing, tap the timer icon in the playback bar at the bottom of the screen. Choose a duration and optionally enable Fade Out to gradually lower the volume before stopping. Premium subscribers can set timers longer than 60 minutes.

Smart Alarm is a Premium feature that monitors your movement during a set wake window and wakes you at the lightest sleep phase within that window, so you feel more refreshed. Set your latest acceptable wake time and a window (e.g. 20 minutes earlier) — Vesperio does the rest.

• Force-close the app and reopen it.
• Ensure your device has a stable internet connection (for streaming sounds).
• Check that your device volume is not muted and that Silent Mode is off.
• Update Vesperio to the latest version from the App Store.
• Restart your device.

If the problem persists, please email us with your device model and iOS version so we can look into it.

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find the Vesperio purchase, and select Request a Refund. Apple typically responds within a few days.

Sleep sessions, sound preferences, and alarm settings are stored locally on your device. We collect anonymised usage analytics (via Firebase) and crash reports to improve the app. We do not sell your personal data. See our full Privacy Policy for details.